Service design
aligns various layer of interactions into delightful experiences

Hello! We are Service Design Indonesia (SDID).

We are a group of design enthusiasts and practitioners with a mission to raise awareness of service design in Indonesia

Upcoming Events

SDID Meetup Vol. 6 Workshop:
Theatrical Act in Service Design 🎭

27 January 2024

This time, we’ll bring a workshop led directly by the theatrical act experts from Jalan Theater; Zulfa Nasrulloh and Sahlan Mujtaba. It’s a unique opportunity to learn how to utilize theatrical act as a method in service design practices, specifically in idea creation. All participants will be set in a group which foster exercise of collaborative working, build engagement and new networks.

If you’re new into this, worry not! The session will be opened with talks about Theatrical Act!

The SDID Meetup will be held on :

- Saturday, 27 January 2024 (09.00 - 16.00) - Offline

- DKatalis Jakarta Office, Menara BTPN Lt. 43
Kuningan, South Jakarta

The seats are very limited, so make sure you immediately signed yourself up!

Sign Up

About Service Design Indonesia

With Service Design Indonesia, we hope to embark on this journey to bring new design conversations to the community to elevate the awareness and include new practices in the local context especially with individuals who are in the position to make decisions in bigger organizations to influence change.

Service Design Indonesia is organised with love by the people behind Somia Customer Experience and extended network of passionate volunteers.

Why Service Design?

User Experience works in a specific touch point to make sure the end user get great experience in interacting with the organization through that particular touch point.

Service design is making sure all touch points have cohesive user experience and have the needed support from the people, process, or technology to make that experience feels like magic.


Service Design Indonesia (SDID) Conference 2019

In September, we conducted the first service design Indonesia attended by 200+ national and International attendees.

Service Design 1st Meetup

At the first service design in July 2019, we discussed on how service design can be implemented in startups and public services.

More Events


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