Service design
aligns various layer of interactions into delightful experiences

We are a group of design enthusiasts and practitioners with mission to raise awareness of service design in Indonesia

In light of the COVID-19 evolving situation and the increased concerns of its spread, which are concentrated in South Jakarta near our Jakarta Service Jam venue, we deeply regret to inform you that Jakarta Service Jam that supposedly held on 21-22 March 2020 has been cancelled.


We really appreciate your enthusiasm, but the condition above has made us take such drastic measures to ensure health and safety for all of us. Please kindly check your email, we’re already send you info for details regarding this decision along with the instruction following refund process.


We would like to say our gratitude for your utmost understanding in this difficult time. Please be safe and stay healthy!

COMING SOON

COMING SOON

UPCOMING EVENTS

Cipta Pratama

Head of Design

Bank Artos

Kautsar Anggakara

Design & Research Director

Pusat Studi Pendidikan & Kebijakan 

Fri Rasyidi

Senior Consultant 

Somia CX

Cipta Pratama
Head of Design
Bank Artos

Mentors Line Up

Jakarta Service Jam is back with a wham! 

SDID continues the journey this year after bringing the very first Service Design Indonesia Conference to you in 2019. We are excited to welcome anyone who is keen on joining us to talk, sleep, eat design thinking and service design! It doesn’t matter whether you are an expert or newbie or whatever your background is.


You will collaborate with fellow jammers to brainstorm and develop solutions using human-centered design approach in 48 hours. Jakarta Service Jam is part of Global Service Jam, held in 120+ cities all over the world!


COMING SOON

COMING SOON

21-22 MARCH 2020

UPCOMING EVENTS

User Experience works in a specific touch point to make sure the end user get great experience in interacting with the organization through that particular touch point. 


Service design is making sure all touch points have cohesive user experience and have the needed support from the people, process, or technology to make that experience feels like magic.

Why Service Design?

At the first service design in July 2019, we discussed on how service design can be implemented in startups and public services.

Service Design 1st Meetup
Service Design Indonesia (SDID) Conference 2019

PAST EVENTS

In September, we conducted the first service design Indonesia attended by 200+ national and International attendees.

Service Design Indonesia
(SDID) 2019

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COMING SOON

COMING SOON

FOLLOW THE JOURNEY!

Contact Us

About Service Design Indonesia

With Service Design Indonesia, we hope to embark on this journey to bring new design conversations to the community to elevate the awareness and include new practices in the local context especially with individuals who are in the position to make decisions in bigger organizations to influence change.

Service Design Indonesia is organized with love by the people behind Somia Customer Experience and extended network of passionate volunteers.


COMING SOON

COMING SOON

COMING SOON

COMING SOON

COMING SOON

COMING SOON

MARCH 2020

Service Safari 
Workshop
Jakarta 
Service Jam

UPCOMING EVENTS

Speculative
Design Workshop