Service design
aligns various layer of interactions into delightful experiences

Hello! We are Service Design Indonesia (SDID).

We are a group of design enthusiasts and practitioners with a mission to raise awareness of service design in Indonesia

Jakarta Service Jam 2023

Upcoming Events

Jakarta Service Jam 2023
18 March 2023

The wait is over. Jakarta Service Jam is back! Brought to you by Service Design Indonesia (SDID). Once again, we will be bringing the fun and exciting jam in the comfort of your own home. After years of online service jam, we're going to have the first in 3 years of face-to-face Jakarta Service Jam!

We hope to expand design conversations and bring awareness to the community. This event is open for everyone, enthusiasts or experts are all welcome. Bring your enthusiasm and eagerness to learn, as we're going to collaborate and jam with others from various fields of discipline! Yep, it's going to be a fun collaboration session.

The JSJ 2023 will be held on :

- Friday, 17 March (19.00 - 20.00) - Online Kick-off

- Saturday, 18 March (08.30 - 18.00) - Offline Jamming Together.

The seats are very limited, so make sure you immediately signed yourself up!

Sign Up

About Service Design Indonesia

With Service Design Indonesia, we hope to embark on this journey to bring new design conversations to the community to elevate the awareness and include new practices in the local context especially with individuals who are in the position to make decisions in bigger organizations to influence change.

Service Design Indonesia is organised with love by the people behind Somia Customer Experience and extended network of passionate volunteers.

Why Service Design?

User Experience works in a specific touch point to make sure the end user get great experience in interacting with the organization through that particular touch point.

Service design is making sure all touch points have cohesive user experience and have the needed support from the people, process, or technology to make that experience feels like magic.


Service Design Indonesia (SDID) Conference 2019

In September, we conducted the first service design Indonesia attended by 200+ national and International attendees.

Service Design 1st Meetup

At the first service design in July 2019, we discussed on how service design can be implemented in startups and public services.

More Events


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